As a graphic designer, I contract with various printers and other fabricators to deliver quality projects to my clients. SinaLite is a new (to me) wholesale trade printer that just sent me a sample kit of display substrates to ease the resale of their printing. Compared to other recently received kits, theirs is impressive in its simplicity, directness, quality and messaging. I appreciated their focus on me and what I can do to succeed. I look forward to working with them as soon as I have an appropriate print project.
If the box looks a bit ragged in spots, that's on me. I went through a number of takes filming this review, each time slightly damaging SinaLite's pristine presentation. With that in mind I added a counter calling out my "Uhs" and "Ums" throughout the video to humble myself into future improvement but also to entertain and indulge certain design tendencies. Video was edited in Photoshop.
One way to achieve customer satisfaction and open the door to product loyalty is to force the buyer to make a choice, even if it remains private. The choice is: "would you rate this purchase/product/experiment positively or negatively?" If the customer decides on positive, then it's reasonable to expect they'll consider a social media share as an immediate outlet for their satisfaction. If the customer decides they've had a negative experience, then you need to immediately channel that away from public sharing and toward your problem-solving system.
Print can do that! Your customer won't be looking at a screen as they open your package. But a little piece of print can be right there, with all the immediacy needed.